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ServiceMaster Grand Rapids Tips & News

Water Damage Insurance Claim Tips

ServiceMaster Grand Rapids knows that any emergency, like water damage, can leave us feeling frustrated and anxious about what to do next. Timing is of the essence when it comes to water and flood damages, because you need to act fast and take the right steps as soon as possible.

Call Insurance Company

Who Do I Call First?

The first two calls to make after a water damage event are to your insurance agency or representative, and then to us at ServiceMaster Grand Rapids. Once you’ve let your insurance company know about the water damage problem, they can begin the claims process. Then after you call ServiceMaster Grand Rapids,  we can begin the water extraction process and clean up as soon as possible. Immediately begin documenting the damage and keeping records of what may need to be replaced.

What Should I Be Documenting?

Take as many photos and videos of the damages as possible BEFORE any type of cleanup or restoration has begun. Your insurance claims adjuster will want to see how severe the damages were before restoration takes place. Do NOT throw anything away, even items that seem unsalvageable. Your claims adjuster will need to inspect these items and their level of water damage as part of the claims process. 

Gather the necessary information needed to file a water damage insurance claim. This information may include, but isn't limited to:

  • Date of water damage 
  • Location of damage 
  • Contact information for the property owner 
  • Your personal contact information, if you're not the property owner 
  • Cleanup and remediation estimates Receipts for all cleanup, repairs and other related costs 
  • Receipts for lodging and meals if you had to leave your home before or during cleanup and repair

How Do I Know What My Insurance Will Cover?

Go over your homeowners or renter’s insurance policy. If you cannot find this paperwork or it was damaged during the flood, your insurance company or agent can provide you another copy. Pay special attention to the declarations page! It will give you important information regarding your particular policy’s water damage coverage, deductibles, limitations and exclusions. Make sure you are also aware of any claim filing deadlines.

The average homeowners insurance policy doesn't cover floods and might not cover other types of water damage either. If you planned ahead and purchased a separate flood insurance policy, you may also be covered for water damage caused by a broken pipe, sewer backup or failed drainage tiles. It's important to know exactly what your homeowner's insurance policy does and doesn't cover regarding water damage, so always check your policy first.

When you experience water damage or severe flooding, you need help – fast. That’s why ServiceMaster Grand Rapids has technicians on call 24/7 to help you need when you need it most. Call us right away at (616) 988-4357.

Choosing Commercial Flooring

Choosing the right flooring for your commercial office means balancing what it looks like, with how well it performs. Image can mean everything, and the way your flooring looks will leave an impression on both your customers and employees. Factors such as budget, design, traffic and maintenance requirements need to be considered when comparing office flooring options for your business. The floor cleaning experts from ServiceMaster of Grand Rapids have tips for choosing the best flooring options for your office.

Commercial Flooring Options

Your business flooring needs to fit the space both in design and usability. The goal is to create an appealing floor that matches with other interior elements of the space. Make sure both the color and material used matches the rest of your office space. When considering office flooring ideas, keep in mind the various material options:

  • Carpet or carpet tiles
  • Ceramic tile
  • Hardwood
  • Laminate
  • Natural stone
  • Rubber
  • Vinyl


Consider carpet or carpet tiles in office spaces that require insulation from noises. Carpet also provides a softer surface for those who spend large portions of the day on their feet. Available in a huge range of styles, colors and constructions to fit your design and budget needs, carpet offers a lot of flexibility. Carpet does need to be vacuumed daily and cleaned regularly with the help of your preferred janitorial services team to keep it looking great and stain-free. With carpet tiles, you have the ability to replace stained or damaged ones easier than with a wall-to-wall style.

Ceramic Tile

Ceramic tile offers warmth and beauty, as well as durability. For high-traffic areas look for hard ceramic tile rated. Like any other flooring material, ceramic tile can stain but a professional cleaner can treat spots and removes stain to restore the tile’s original look.


Hardwood floors are durable and easy to maintain with regular care. There are many options for wood flooring, from rich red oak to environmentally friendly bamboo. Hardwood floor is classic and adds elegance, warmth and style to any work space. Even though it can be damaged by moisture, scratches and stains, modern hardwood floor finishes can help protect from excessive damage and the wood can be sanded and refinished by ServiceMaster Grand Rapids if needed.


Laminate flooring can offer the look of hardwood, tile or even stone flooring but at a lower price. It’s constructed in layers and designed to resist warping from moisture. Typically it features a thick surface coating to protect from scratches and other damage. It does require regular care and cleaning.

Natural Stone

Perhaps not ideal for every office, natural stone does offer a luxurious look. A higher end material, it creates a distinctive appearance that adds something special to the décor. Natural stone may scratch and stain, but a protective sealer can be applied to help reduce issues. Regular maintenance and cleaning is required.


Ideal for high-traffic areas, rubber flooring offers design versatility and is an easy-care flooring material. Rubber flooring is durable, heat and water-resistant as well as slip resistant. It’s comfortable to walk and stand on daily and also offers sound absorption, so it’s ideal for an open-concept office space.


Like rubber, vinyl can be ideal for high-traffic areas and when budget is a factor for choosing office flooring. It can be treated to resist scratches and stains. Vinyl flooring also may be treated for slip-resistance. It’s available in a range of styles, color and designs.

Regardless of which material you choose, make sure it is an "Easy-to-Clean" option in order to maintain its good looks. If you aren't sure, talk to our cleaning experts at ServiceMaster Grand Rapids about the care needed for various flooring materials.