Service Master Grand Rapids - Serving Kent and Ionia Counties
Emergency? Call Us: 616-988-HELP

Winter Preparation Tips

October 13th, 2016 by Lindsey

Get your home or business ready for winter

Here are some handy tips:

1. Clean out rain gutters: this can help prevent ice buildup on your roof.
2. Trim tree branches: snow gets heavy and can cause branches to fall on your home.
3. Check snowblower: that first snow fall is always a surprise. You can never be too ready.
4. Seal any holes/drafts: now that it’s a little chilly you can probably feel where they are
5. Furnace check: make sure your heat source is ready for the upcoming winter season.
6. Insulate pipes/hot water heater: not only is it more efficient, but safer in extreme temps.
7. Check insulation gaps: where are you losing a lot of heat? Maybe around windows, doors, or elsewhere.
8. Clean chimney: this can be an extreme fire hazard if there is a lot of build-up.
9. 2nd home or vacation cabin/cottage: Going south for the winter? The two main things we can say are make sure you turn off your main water and keep your heat at a safe level. Too many people turn off the heat completely!
10. Disconnect outside hoses and drain/shut off.

Do you have a fire or water damage in your home or business? Contact ServiceMaster of Grand Rapids, Kent & Ionia County right away. 616-988-HELP!

Water Damages in the Winter

We are ready for water damages 24/7/365.

ServiceMaster of Grand Rapids, Kent & Ionia specializes in water and fire damages, pack outs, and general cleaning. We work directly with your insurance company to get your home or business back to normal.  We have highly trained technicians that are professional, prompt, knowledgeable and understanding. Winter brings water and fire damages in ways you’d never expect.  We are here to help you through it. Call us if you have any questions or concerns and we’ll be happy to walk you through the process. 616-988-HELP.


Continuing Education Grand Rapids

June 29th, 2016 by Lindsey

Free Continuing Education in Grand Rapids

On Tuesday August 9, 2016 ServiceMaster of Kent & Ionia County is partnering with ERS of Grand Rapids & SW Michigan. We will have two 3-Credit Continuing Education Courses available for insurance agents and adjusters.

9:00-12:00 “Ethics: If you don’t live it, you don’t believe it.”
12:30-3:30 “Controlling Claims Costs Through Electronics Restoration”

Course will be held at Pietro’s (Just off 28th Street)
2780 Birchcrest Dr SE
Grand Rapids, MI 49506

Breakfast and lunch will be provided. If you have any questions or would like to sign up, please contact Lindsey at 231-670-1071 (call or text) or

ServiceMaster of Grand Rapids, Kent & Ionia is a full service restoration company. From start to finish we will get your home/business back to normal.  Below is a list of some of the more common services:

Water Damage Clean-Up
Fire Damage Clean-Up
Mold Remediation
Carpet & Upholstery Cleaning
Sewer Back-Ups

If you are interested in hosting a continuing education course in your office, please contact Lindsey at
231-670-1071 or

Continuing Education for Insurance Agents

January 14th, 2016 by Lindsey

Free Continuing Education for Insurance Agents & Adjusters

Our Spring 2016 Continuing Education courses have been scheduled.  As of right now we have the following classes available in Muskegon.  These continuing education courses are free and worth three credits each and held at the GVSU MAREC building. 200 Viridian Dr. Muskegon, MI 49440.

Tuesday February 16
9:00-12:00 Smoke & Odor Damage (#65412)
1:00-4:00 Water Damage (#65879)

Wednesday March 16
9:00-12:00 Hoarding (#66206)
Lunch and discussion will follow

Wednesday April 13
9:00-12:00 Ethics (#67103)
1:00-4:00 Controlling Claims Costs through Electronic Restoration (#65821)

Breakfast and Lunch is provided by Arnold’s Auto Glass for all of our courses. 

TO SIGN UP: Call or Text Lindsey at 231-670-1071 or email

While the courses above are in Muskegon we are working on trying to put a CE day together in Grand Rapids for late February or early March. If you would like to make sure you receive updates about our CE program CLICK HERE to sign up for our email newsletters.

Here’s what some others have said about our Continuing Education Program:
“Every time I take a class- I learn more info.” Tammy from Wilk & Son in Muskegon
“The class was very professional and informative. There were actual examples of mold and equipment to work with.” Kim from West Michigan Insurance in Shelby
“There was a lot of information and John took the time to explain it.” Laurel from Muskegon Insurance Agency in Muskegon

Continuing Education for Insurance Agents and Adjusters

Continuing Education for Insurance Agents and Adjusters

Fires In the Home/Business

November 4th, 2015 by Lindsey

Fires Don’t Give Warnings

We get to work fast to get things back to normal fast

You lose more than possessions when a fire strikes your home or business; you lose precious piece of mind.  We understand the emotions involved and respond fast.

We know that even after the fire is out the damage to your home and belongings continues. Much of the material found in flooring and furniture is synthetic and when burned, can result in complex chemical reactions. In just a few days, these items go from cleanable to unsalvageable. We are experts at understanding the chemical combinations that can effectively clean and salvage belongings. We can remove soot from at-risk items such as brass, aluminum, chrome, marble, tile and porcelain, as well as in fabrics such as upholstery and carpets, thus helping to avoid additional expenses.

Generally with winter/colder temperatures, fires are more prevalent.  Below is an infographic showing the most common causes of house fires. Many of which can be avoided. We always encourage families and businesses to go over an emergency exit plan as well as a fire prevention strategy.

We have highly trained fire technicians that have years of experience.  We work directly with your insurance company to get your home back to normal as fast as possible. We are available for fire clean-up in your home or business 24/7/365. If you have any questions regarding our services please email Lindsey

Fire Infographic

Top Causes of House Fires

Free Continuing Education Courses

July 21st, 2015 by Lindsey

Free Continuing Education Courses in Muskegon & Grand Rapids

Free CE Credits for Insurance Agents

ServiceMaster Continuing Education

ServiceMaster Continuing Education

We have some upcoming CE courses this Fall 2015.  See below for the dates/times/locations.  Each continuing education course is free to attend and is worth 3 credits.





Tuesday September 15 held at Pietro’s in Grand Rapids
9:00-12:00- Ethics (#62408)
1:00-4:00- Controlling Claims Costs through Electronics Restoration- Presented by ERS (#65821)

Wednesday October 14 held at GVSU MAREC Building in Muskegon
9:00-12:00 Smoke & Odor Damage (#65412)
1:00-4:00 Insurance Fraud (#64770)

Wednesday November 18 held at GVSU MAREC Building in Muskegon
9:00-12:00 Subrogation (#64769)
1:00-4:00 Water Damage for Manufactured Homes (#64083)

Wednesday December 16 held at GVSU MAREC Building in Muskegon
9:00-12:00 Ethics (#62408)
1:00-4:00 Airbag Safety-Presented by Arnold’s Auto Glass

2780 Birchcrest Dr SE
Grand Rapids, MI 49506
Accommodations & Breakfast Provided by ServiceMaster
Lunch Provided by ERS

200 Viridian Dr.
Muskegon MI 49440
Accommodations provided by ServiceMaster
Breakfast & Lunch provided by Arnold’s Auto Glass

If you would like to sign up for any of the above courses or if you have any questions. Please contact Lindsey at or call/text 231-670-1071.

Golf Outing to Benefit Ladders of Hope Food Pantry

May 20th, 2015 by Lindsey

Golf Outing to Raise Awareness and Funds for Food Pantry

Ladders of Hope Food Pantry & ServiceMaster Combine Efforts

On Friday June 19 at Winding Creek Golf Club, ServiceMaster and the Ladders of Hope Food Pantry will come together to host a charity golf outing. ServiceMaster, being the main sponsor, has been organizing and planning this event for months.  Their hopes are to raise enough money for the Food Pantry to stay stocked throughout the summer months.

The Ladders of Hope Food Pantry is located in Fennville, MI but branches out to neighboring communities in need. Del Dozeman, from ServiceMaster of Ottawa & Allegan County first presented the idea to partnering offices: ServiceMaster of Grand Rapids and ServiceMaster Lakeshore.  All three agreed and have been working hard to make this a successful event.

There are already 20 foursomes signed up and the event is still a month out.  Marketing Rep Lindsey Thorsen said, “This is not only going to be a fun golf outing, but we’re all giving back to a great organization.” Many local businesses have signed up teams, or as sponsors to help raise awareness as well as donations for the Ladders of Hope Food Pantry.  ServiceMaster has also challenged anyone attending to bring non-perishable items with them to the golf outing to help stock the Food Pantry.

These three ServiceMaster offices have come together on many different charitable events. This golf outing will be one of the largest and they hope to make this an annual event.

Golf Outing Teams

Golf Outing Teams

If you are interested in signing up a foursome for the Ladders of Hope, sponsored by ServiceMaster, Golf outing. Please contact Lindsey at 231-670-1071 or

A team of four is $175.
Friday June 19
Winding Creek Golf Club
Registration: 7:30
Shotgun Start: 8:30

Continuing Education for Insurance Agents

April 6th, 2015 by Lindsey

Continuing Education for Insurance Agents & Adjusters is Expanding!

We have always offered Continuing Education for insurance agents and adjusters.  Some of our courses included: Water Damage Mitigation, Smoke & Odor Damage, Mold Remediation, Subrogation, Water Damage for Manufactured Homes, Ethics, Insurance Fraud and Pack-Out.  However, recent changes in the state required us to edit some courses.  The changes also provided us with the opportunity to add some courses.  We will soon be offering these NEW courses:

  • Errors & Omissions
  • Trauma
  • Flood

Continuing Education for Insurance Agents and Adjusters

Continuing Education for Insurance Agents and Adjusters







These courses have been and will continue to be offered at the following locations:
We hold ours as Pietro’s on Birchcrest.
ServiceMaster Lakeshore holds theirs at the GVSU MAREC Building.
ServiceMaster of Ottawa & Allegan County hold theirs at the GVSU Campus in Holland.

The amount of Continuing Education for Insurance Agents required by the state is 24 credits every two years.  Three of those credits must be in an Ethics course. We try to offer as many free courses as possible to help get those credits with ease. Our Ethics course is offered very frequently because of the state requirement.

If you are looking for courses please continue to check the websites for the above ServiceMaster offices as we are constantly updating our calendars.  Another option for an office is the ability for us to come in and provide the course in office. A lot of larger agencies have taken us up on this and it seems to be a convenient way to get a lot of agents their credits.  Especially the required three Ethics Credits.  If you have any questions regarding any of our courses or the CE Program in general, please contact Lindsey Thorsen at either 231-670-1071 or email her at

Fire Damage and Water Damage in the Winter

December 10th, 2014 by Lindsey

Temperatures Drop and Fire Damages and Water Damages are more frequent. House fires are most common in December.

While the weather looks pretty nice for the next week or two, temperatures are bound to drop.  And when they do, we start getting calls for Fire Damages and Water Damages.  Whether it be from frozen pipesice dams, or common house fires (see diagram below). Many times we handle both fire damage and water damage when the fire is put out by the fire department.  After a fire damage is put out, the damage still continues.  There are chemical reactions that can hurt your possessions if not cleaned promptly. We are available 24 hours a day, 7 days a week, and 365 days a year.  We are also affiliated with many insurance companies and can work directly with your adjuster to get your home back to normal.

Pack-Outs from Fire Damage

We specialize in pack-outs.  Pack-outs are used when the structure of the home is going to undergo a rebuild or remodel. Meaning while the structure of your home is being restored, we take care of all of your possessions. The cleaning, organizing and restoring of your belongings is done in our specialized pack-out warehouse.

Fire Damages are more frequent this season

‘Tis the season for house fires.

Continuing Education in Grand Rapids

December 10th, 2014 by Lindsey

31 Insurance Agents attended our Continuing Education Course

We held our first Continuing Education course in Grand Rapids yesterday, Tuesday December 9.  It was held at Pietro’s Restaurant and they provided a wonderful space and breakfast. We had 31 insurance agents in attendance! Such a great turnout.  The course was Ethics, and was instructed by our marketing rep Lindsey. We offer many other continuing education courses such as Water Damage Restoration, Smoke & Odor Damage, Subrogation, and more.  In the future we are looking to add an Errors & Omissions Continuing Education Course. So stay tuned to see what we will hold next.  If you are in need of credits soon, see the Upcoming Courses below. Also if you have any questions regarding our Continuing Education program please contact Lindsey at 231-670-1071 or

Here are some of the responses we’ve gotten from attendees in the past regarding the Ethics Continuing Education Course:

“Interesting examples and good discussion.”
“Well presented with great examples.”
“I loved the interaction and meeting other people.”
“It was interesting, had mixed media, and a good location.”
“The case study was helpful. The instructor was engaging.”

Thank you to all the insurance agents that attended our continuing education course today!

Thank you to all the insurance agents that attended our course today!



Held in Muskegon at the GVSU MAREC Building.
200 Viridian Dr.
Muskegon, MI 49440

Wednesday February 11, 2015

9:00-12:00 Insurance Fraud
1:00-4:00 Water Damage for Manufactured Homes

Wednesday March 11, 2015

9:00-12:00 Ethics
1:00-4:00 Airbag Safety

ServiceMaster of Kent & Ionia is Merging with ServiceMaster Advantage

September 25th, 2014 by Lindsey
Now you can expect the same quality of service at ServiceMaster Advantage, that you’ve always received at ServiceMaster of Kent & Ionia Counties.

All of our operations will be managed out of our current location:
2017 Calvin Ave SE
Grand Rapids, MI 49507

We are now happy to service Kent, Ionia, Barry and Allegan Counties. You can reach us at these numbers:

Grand Rapids: 616-988-4357
Kent & Ionia: 616-214-3993
Advantage: 616-531-4301

Check out our Facebook Pages:
ServiceMaster Advantage
ServiceMaster of Kent & Ionia

Serving The Greater Grand Rapids Area, Kent and Ionia Counties
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